1)      Customers / Members can place your order by the following methods:-

• (a)    Online shop- Just a simple click on the product to view the item description, information and to place any order. Vellino will confirm each order to verify the delivery details within 24 hours by phone.
• (b)    Purchase by visiting our store).
• (c)    Hotline – Orders can be placed by calling us at 8228 8768 within business hours.

2)      All Products’ Prices are listed in HK Dollar and invoice amount will be based on the price at the ordering date. (Prices are available in US Dollar for oversea order).

3)      Vellino will arrange delivery within 2-5 days in normal circumstance. No refund will be grant but customers are welcome to contract us for exchange arrangement for any damaged item within 3 days of delivery. (Please refer to Exchange note). Delivery duration will be extended or affected when Typhoon Signal or Amber signal is hoisted.

4)      Oversea Orders are subject to countries and location, Vellino will contact customer individually. For any further queries please contact us : orderThis email address is being protected from spambots. You need JavaScript enabled to view it.

Hong Kong Local Service:

Zone 1 : All Business and Office Areas ( except Zone 2 Area)

Zone 2 : All Island and Suburban Village

Zone 3 : Residential Areas

< Delivery Service>

Remarks: 
1) Free shipping and handling for any online purchase in the amount of HK$ 500 or above, otherwise HK$50 will be charged as delivery fee.
2) A subcharge fee of HK$30 for Residential Area.

Important Note:

Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts or refused by recipient.

When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee. (In Hong Kong, for the return of undeliverable, re-stocking fee of HK$25 will be deducted from your refund.) We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged $25 for resend shipping fee.